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Privacy Policy

Smart Digits Pty Ltd

Effective Date: 07/04/2026

Smart Digits Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and protect your personal information.

1. What Information We Collect

We may collect personal information necessary to provide our accounting and taxation services, including:

Full name
Contact details (email address, phone number, address)
Business information
Tax File Number (TFN), Australian Business Number (ABN), and financial data
Bank account details (including connecting your bank to accounting software such as Xero, QBO etc.)
Employment and payroll information
Information provided through forms, emails, or consultations

We only collect information that is reasonably necessary for our services.

2. How We Collect Your Information

We collect personal information through:

Direct interactions (phone, email, meetings)
Online forms on our website
Engagement letters and onboarding documents
Accounting software platforms (such as Xero, MYOB, or Zoho Books)
Third parties (such as the Australian Taxation Office or your authorised representatives)
Your employer and related parties of employer where they are our client

3. How We Use Your Information

Your information is used to:

Provide accounting, taxation, BAS, and advisory services
Prepare and lodge tax returns and business activity statements
Communicate with you regarding your financial matters
Maintain accurate records
Meet legal and regulatory obligations

We do not use your personal information for purposes unrelated to our services.

4. Disclosure of Personal Information

We may disclose your information where necessary to:

The Australian Taxation Office (ATO)
Government agencies and regulatory bodies
Banks, Lenders and financial institution
Software providers used in delivering our services (e.g., cloud accounting platforms)
Professional advisors or service providers assisting in delivering services

All disclosures are limited to what is necessary for service delivery or compliance.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

Secure digital storage systems
Password-protected platforms
Restricted access to authorised personnel only

6. Access and Correction

You have the right to:

Request access to the personal information we hold about you
Request corrections if your information is inaccurate, incomplete, or outdated

To make a request, please contact us using the details below.

Email: support@smartdigits.com.au
Phone: 03 7034 4675
Address: Level 4, 227 Collins Street, Melbourne VIC 3000

7. Retention of Information

We retain personal information for as long as required to:

Provide our services
Comply with legal, taxation, and regulatory requirements

When no longer required, information is securely deleted or de-identified.

8. Website and Cookies

Our website may use cookies or analytics tools to improve user experience.

These may collect non-identifiable information such as:

Browser type
Pages visited
Time spent on the website

You can disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Complaints

If you believe we have breached your privacy, you may contact us. We will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

Smart Digits Pty Ltd
Email: support@smartdigits.com.au
Phone: 03 7034 4675
Address: Level 4, 227 Collins Street, Melbourne VIC 3000

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Transfer of information outside Australia

In certain circumstances, we may engage overseas contractors or service providers to assist in delivering our services. As part of this process, relevant personal information—such as Tax File Numbers, bank statements, and other supporting documents—may be shared with these parties where necessary.

We take reasonable steps to ensure that any overseas recipients handle your information in a manner consistent with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Appropriate safeguards and confidentiality measures are implemented to protect your information from misuse, loss, or unauthorised access.